The following eligibility requirements must be met in order for an item to qualify for a refund:

• The order was placed within the last 30 days (this date can be found in your order confirmation email).
• The product is in new condition, unworn, unused and unwashed.
• Third-party brands must be returned in their original packaging (Ex: Shoes in shoe box, beauty product in case etc.).
• The product has its original price tags attached, including the non-return tag for selected items.
• Shoes can only be returned or exchanged in their original condition: unworn, with no signs of wear, and protective bag (if applicable), including all inserts, tissue paper, and protective materials. Returns are accepted exclusively via mail or at our Royalmount location.

Final sale on:

• Earrings.
• Clearance products in the sale section with “Final Sale” in the product name.
• Wellness products by Smilemakers brand.
• Gift cards/E-gift cards

Final Sale items cannot be returned or exchanged, inclusive of items that were purchased as a gift. Unfortunately, no exceptions will be made for sizing, fit, or fabric issues. Note: If by any chance a final sale item is returned by mail, the item will automatically be reshipped to the customer's shipping address.

For all information regarding returns & refunds, please visit our Return Policy Page here.

Please allow up to 7 business days from the order placement date to receive your order with our standard shipping method.

To view the status of pending orders, you can visit the 'Order Tracking' page here where you will be asked to fill out your order number and email address. Your orders will be itemized by number and you can view the details and status of each item by clicking on the related order number.

We will also be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our Distribution Center.

You can cancel any order placed with Standard Shipping within the period of time before your order is processed. During this period, you can also update your shipping address. Once an order is shipped, it can no longer be cancelled or modified.

To cancel your order:

1. Go to Order Tracking or Order History in your account.
2. Select the order you want to cancel.
3. Click on Cancel Order, then review and confirm your choice.

When you cancel, your payment method won't be charged and the pre-authorized amount will be released within 3-10 business days, depending on your bank. For any questions, please contact your financial institution.

Please note that orders containing gift cards are not eligible for cancellation.

If it's too late to cancel your order because it's already being processed, you can start a return once it’s delivered. You can check out our Return Policy for more details.

To update the shipping address before your order has been processed:

1. Go to Order Tracking or Order History in your account
2. Click Edit Shipping Address

If the Edit Shipping Address is not on available, the order has been processed and therefore, the shipping address cannot be updated. You can check out our Return Policy for more details.

Upon receipt of your item, please allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.

Don't panic! Pre-paid return labels must be printed and are not physically included in your pacels. To access your pre-paid return label, follow these 3 easy steps:

1. FIND YOUR ORDER: Log in to your online account, select "Order History" under your profile tab to find your order from which you wish to return an item. If you checked out as a guest, fill out the tracking form.
2. PRINT YOUR PRE-PAID RETURN LABEL: After locating the order, select "Print Return Label". Your information will be pre-populated for your convenience. Ordered as a guest? Select "Print Return Label" from the pop-up to print.
3. LABEL PACKAGE & DROP OFF: Securely attach the return label to your package (preferably in the original packaging) and drop-off your package at any Canada Post office.

Received your order in multiple packages?

Please wait until you receive all your items/packages to make your return, due to the fact that we provide one return label per order and duplicate shipping labels are refused by most carriers. 
 

For all information regarding returns & refunds, please visit our Return Policy Page here.

It's easy! Click on the flag at the very top of the page to select the location you'll be shipping to. Once selected, click 'DONE'.

Click the item(s) you'd like to purchase, select a color, and size, and then 'ADD TO BAG.' You will then be prompted to 'Start Checkout' and proceed to check out or continue shopping.

To check out, click the bag icon on the upper right corner after you have placed the last item you'd like to purchase in your cart. Once on your Shopping Bag page, click the 'Start Checkout' button. During the checkout process, you will see your merchandise total and calculations for any appropriate shipping fees and taxes.

Once completed, an order confirmation email and status updates will follow.

We display and collect payments in the local currency when you select your preferred shipping country. You will be charged in the currency listed at checkout, including all shipping costs and any applicable duties and taxes required by the customs in the destination location. Your order total amount is guaranteed at the exchange rate at the time your order is placed. No surprises!

You will find it attached to the email you received when your order was shipped, or in the details of your purchase under the "Order History" tab when logged in to your account on the app.

Please note that your receipt is essential for exchanging or returning items. You can show it on your mobile device or present a printed copy.

We estimate that you will receive your order within 2-5 business days of its ship date using standard shipping with UPS, and 2-4 business days with express shipping and 1-2 business days with priority shipping, both using UPS express.

Shipping times may vary, but rest assured we are committed to shipping your order as quickly as possible!

For a limited time, Dynamite is offering FREE STANDARD SHIPPING on all online orders of $75 and more to USA, after applied discounts and before taxes.The cost for shipping will automatically be deducted at checkout for all eligible orders. This offer does not apply to orders being shipped to areas outside of continental USA.

Please note that the shipping time frames provided above are estimates that may vary slightly or be longer depending on your delivery location. You will receive a shipping confirmation email with a tracking number and once the carrier updates the tracking, they will provide a more accurate estimated delivery date.

Shipping estimates reflect transit time only and do not include the initial processing of your order. Please anticipate a short period for your order to be processed before it is handed over for shipping.

All shipping costs are non-refundable.

In US, we ship with UPS and FedEx.

Yes we do! We currently offer same-day delivery with Uber to Select States across the United States! Eligible customers within the designated delivery zones below will be able to choose the "same day” delivery option at checkout.

Locations

Delivery Zone, 13-15 km radius from the following Dynamite locations:

Illinois

Woodfield Mall

New Jersey

Cherry Hill Mall, Cherry Hill
Menlo Park Mall, Edison

New York

Smith Haven Mall, Lake Grove
Staten Island Mall, Staten Island

Yes, there is.

Same-day Uber delivery
Orders/purchases must be made before 3 p.m. (ET) to qualify for same-day delivery. Any orders placed after 3 p.m. (ET) will be delivered the following day. Also, same-day service will be limited on provincial and national holidays.  

Express
Orders placed before our shipping cut-off time of 2 p.m. (ET) will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.                                  

There are no hidden fees. At checkout, you'll be provided an order total in your preferred currency, which includes duties and taxes.

In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email. Also, you can view the tracking for each item on the order detail page.

Don't panic. It's coming. To give you the quickest delivery possible, your order may come in multiple shipments. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email.

Yes, of course! To track you order, click the 'Order Tracking' link at the bottom footer of the website (if you are on mobile, it can be found under the 'Orders' dropdown) and enter your order number, order email and billing postal code. It's that easy.

We will also be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our Distribution Centre.

It's actually even better. Once the order has shipped, a tracking link to the Uber Express website will be sent via SMS to the mobile phone number provided at checkout. You will also receive your order confirmation and shipping confirmation emails as usual. 

Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

The Dynamite and Garage Birthday Coupon and the Customer Satisfaction Survey Coupon can be redeemed both online and in-store. Redemption may vary for other coupons; please read the promo details fine print associated to that offer for more information.

Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.

Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.

You can purchase Dynamite gift cards in any Dynamite store and on dynamiteclothing.com here. Dynamite E-gift cards can only be purchased online. Dynamite gift cards are also available at other authorized retailers. You cannot use a Dynamite gift card or E-gift card to purchase a Dynamite gift card or E-gift card. Gift cards and E-gift cards may not be purchased online using Klarna as a payment method.

The maximum load value per card is $100. Dynamite reserves the right to limit the number of cards purchased.

Our standard shipping policy applies to gift card orders. Select your preferred shipping option at checkout. E-gift cards are delivered to the email address provided on the order form within 1-3 business days of the order confirmation. There is no shipping fee for E-gift cards.

Dynamite is not responsible for errors in the email or shipping address provided.

There is no limit on the number of cards that can be redeemed on one transaction.

To check your Gift Card or E-Card balance, visit any Dynamite store or enter your Card number and PIN here.

Unfortunately, lost or stolen cards will not be replaced. For the instance where you want to make a return and your original method of payment is a lost or stolen gift card, we can issue it on a new gift card no problem. Simply contact us to let us know.

Dynamite gift cards and E-gift cards do not expire.

Dynamite cards are not reloadable.

At this time, Dynamite cards cannot be added to your mobile app Wallets.

Dynamite's standard return policy applies to purchases made with Dynamite gift cards and E-gift cards. Refunds on purchases made with a Dynamite gift card or E-gift card will be issued on a new Dynamite gift card (in-store) or Dynamite E-gift card (online).

This policy also applies to other gift cards and prepaid cards accepted by Dynamite (e.g., mall gift cards, Visa prepaid cards, Cartes Bonheur).

Our size guides act as a general guideline for helping you find your size at Dynamite! You can find it while shopping on the product detail pages by clicking 'Size Chart' next to the size selection boxes or can view all of our size guides here. For third-party brands sold on our website, refer to the brand's official size guide on their website for the perfect fit.

If your measurements are in-between sizes, we recommend that you size up.

If you have questions about a specific style’s measurements, you can always reach out to our Customer team with your bust, waist, and high hip/low hip measurements and we’ll help you out.

Yes. Though our garments are true to size, all bodies are different and some fabrics have less stretch so can vary time to time. You can always reference our sizing guide, which features our general garment measurements for more specifics. We are always working to improve sizing and incorporate real feedback from our product reviews. Also note that some items are labeled and meant to be more oversized. If you do not desire the desired look on the model, we recommend that you size down.

We offer all major payment methods like Visa, Mastercard, American Express, and PayPal, along with buy now, pay later options using Klarna. All local payment methods are available and viewable upon checkout.

Please note that if your order is shipped in multiple parcels, rather than be charged once, you will be charged separately per shipment. Rest assured, you will not be overcharged, just at different times. Like usual, a pre-authorization will be held prior to placing an order and dissapear within 5 business days.

Duties, taxes and custom fees are treated differently depending on what country you are shipping to. We currently offer to prepay these fees upfront, you will not have to pay for these fees separately when your order arrives since they are included in your order total.

See our Payment Info for Dynamite's full terms.

You will not be charged for items purchased with a gift card, E-gift card and/or credit card until the items have been shipped. You will be charged for items purchased with PayPal or a Virtual Debit Card immediately upon order confirmation.